Quite a simplistic article, but nicely points out the fact that paranoia thrives in uncertain times.

Communication Issues

• Written speech can be ambiguous, especially without observing the author.

• Even video conferencing makes it hard to read nuances of body language.

Psychological Issues

• Less face to face contact with the boss – higher anxiety and uncertainty. Looking for meta clues / symbols that don’t exist.

• Even worse if the person’s job is monitored via video or desktop software.

• Uncertainty leads to worrisome scenarios in people’s heads.

Conclusion

• Be as clear and free of ambiguity as you can.

• Provide context in communication.

• Proactively seek opportunities to explain.

• Offer an opportunity to answer unasked questions.

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