Discover more from Course Notes: Continuous Business Learning
Ambiguous times are no time for ambiguous leadership
Strategy + Business, 2020-08-05
Quite a simplistic article, but nicely points out the fact that paranoia thrives in uncertain times.
Written speech can be ambiguous, especially without observing the author.
Even video conferencing makes it hard to read nuances of body language.
Less face to face contact with the boss – higher anxiety and uncertainty. Looking for meta clues / symbols that don’t exist.
Even worse if the person’s job is monitored via video or desktop software.
Uncertainty leads to worrisome scenarios in people’s heads.
Be as clear and free of ambiguity as you can.
Provide context in communication.
Proactively seek opportunities to explain.
Offer an opportunity to answer unasked questions.